Shipping Policy

At Velmoirée, we are committed to delivering your order with care, elegance, and reliability.

Order Processing

All orders are processed within 1–3 business days after your purchase is confirmed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

We proudly offer worldwide shipping.

Estimated delivery time:

• United States: 5–10 business days

• International Orders: 5–10 business days

Please note that delivery times may vary slightly during holidays, high-demand periods, or due to customs processing.

Shipping Confirmation & Tracking

All orders include tracking information.

Once your package has been shipped, you will receive a tracking number via email so you can monitor your delivery status at any time.

Incorrect Shipping Information

We kindly ask customers to ensure all shipping details are entered correctly at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at:

Email: info@velmoiree.com

We will do our best to update the address before the order is shipped.

Lost Packages

If your package appears to be lost, we will first conduct an investigation with the shipping carrier.

If the package is confirmed as permanently lost, Velmoirée will provide either:

• A full refund to the original payment method, or

• A replacement order, depending on the customer’s preference.

International Shipping

Velmoirée ships worldwide.

Please note that international customers may be subject to customs duties or import taxes depending on their country’s regulations. These charges are the responsibility of the customer.

Delays

While we aim to deliver all orders within the estimated timeframe, Velmoirée is not responsible for delays caused by:

• Customs procedures

• Shipping carriers

• Weather conditions

• Incorrect customer information

• Unexpected logistical disruptions

Contact Us

If you have any questions regarding your shipment, feel free to contact us.

Email: info@velmoiree.com
Phone: +34 644 64 34 03

Thank you for shopping with Velmoirée ♡