Support
Everything you need, answered.
Orders are processed within 1–3 business days. Depending on your location, delivery takes 7–12 business days. You will receive a tracking link in your confirmation email as soon as your order ships.
We offer a 30-day money-back guarantee, no questions asked. Visit our refund policy for full details.
Yes, we ship worldwide. For any questions about delivery to your country, feel free to reach out via the contact form below.
Once your order ships, you will receive an email with a tracking number and a link to follow your shipment in real time.
Customs and import fees depend on your country's regulations. Any additional charges are the responsibility of the customer.
Delivery times may vary due to customs processing or carrier delays. If your order is taking longer than expected, contact us and we will gladly assist you.
Orders can be modified or canceled within 24 hours of placing them. After this window, the order may already be in processing and cannot be changed.
If your order arrives damaged, defective, or incorrect, please contact us immediately with your order number and clear photos of the issue. We will resolve it as quickly as possible.
Yes, we offer exchanges for size or item changes. Please contact our support team to arrange the exchange process.
We accept American Express, Apple Pay, Bancontact, Blik, Google Pay, iDEAL, Mastercard, Visa, Shop Pay, and UnionPay. All available methods are securely displayed at checkout.
Yes. All payments are processed through secure, encrypted payment gateways. Your payment information is fully protected at all times.
Your payment is charged immediately after placing your order. Once successful, you will receive an order confirmation email.
Contact
You can also reach us at info@velmoiree.com — we aim to respond within 24 hours.