Shipping Policy

All orders are processed within 1 to 3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing may take slightly longer. If there is a significant delay, we will contact you by email.

Estimated delivery times vary depending on the destination and courier service:

• Shipping within the United Kingdom: approximately 1 to 7 business days, depending on the region.

These timeframes are estimates and may be affected by external factors such as road conditions, adverse weather, or courier delays.

Shipping costs are calculated and displayed at checkout before payment is completed.

From time to time, Velmoiree may offer limited-time promotions with free shipping.

Once your order has been shipped, you will receive an email with a tracking number that allows you to follow the status of your delivery in real time.

It is the customer's responsibility to ensure that the shipping address provided is correct and complete.

Velmoiree is not liable for lost or delayed orders resulting from incorrect or incomplete address information entered at checkout.

If your order does not arrive within the estimated timeframe, please contact us — we will do our best to locate it.

However, Velmoiree is not responsible for delays caused by the courier service or circumstances beyond our control.

If you have any questions about shipping, please contact our customer service team:

Email: info@velmoiree.com