Legal
Privacy Policy
Information We Collect
Information You Provide to Us
- Full name.
- Shipping and billing address.
- Email address.
- Phone number.
- Order-related information.
- Communications with our customer service team.
Automatically Collected Information
When you visit our website, we may automatically collect the following:
- IP address.
- Browser and device type.
- Operating system.
- Pages visited.
- Time spent on the site.
- Information about your interaction with the website.
- Cookies and similar technologies.
Purpose of Processing
We use your personal data to:
- Process and manage your orders.
- Prepare and ship your purchases.
- Process payments and prevent fraud.
- Provide customer support.
- Send updates about your orders.
- Improve our website and user experience.
- Comply with our legal obligations.
- Send marketing communications, provided you have given your consent or the law permits it.
Legal Basis
We process your personal data when:
- It is necessary to fulfill a purchase agreement.
- There is a legal obligation.
- You have given your consent.
- We have a legitimate interest in improving our services and preventing fraud.
Data Sharing
We only share your information when necessary with:
- Courier and shipping companies to fulfill your order.
- Payment service providers.
- Technology platforms required for the operation of the store (such as Shopify).
- Analytics and marketing tool providers.
- Authorities, where there is a legal obligation.
We do not sell or rent your personal data to third parties.
Shopify
Our store is hosted on Shopify, which provides the e-commerce platform for processing orders.
Shopify may store and process certain personal data in accordance with its own privacy policy and applicable laws.
Cookies
We use cookies and similar technologies to:
- Save your preferences.
- Keep the shopping cart functional.
- Analyze website traffic.
- Improve the browsing experience.
- Display personalized advertising where applicable.
You can configure your browser to block or delete cookies. However, some website features may not function properly as a result.
Data Retention
We retain personal data only for as long as necessary to:
- Manage orders.
- Fulfill tax and legal obligations.
- Resolve potential claims.
- Maintain business records where required.
Once the applicable legal retention periods have expired, the data will be deleted or anonymized.
Security
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, alteration, or disclosure.
However, no method of transmission over the Internet can guarantee absolute security.
Your Rights
Subject to applicable legislation, you may exercise the following rights:
- Access your personal data.
- Request the correction of inaccurate data.
- Request the deletion of your data where applicable.
- Restrict processing.
- Object to processing under certain circumstances.
- Request the portability of your data.
- Withdraw your consent, where processing is based on it.
To exercise any of these rights, please write to us at: info@velmoiree.com
Children
Our website is not directed at children. We do not knowingly collect personal data from minors.
If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy at any time to reflect legal, technical, or business changes.
The most current version will always be available on this page and will indicate the date of the last update.
Contact
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: info@velmoiree.com
Website: velmoiree.com
By using our website and purchasing products, you confirm that you have read this Privacy Policy and understand how we handle your personal data.