Privacy Policy

Information you provide to us

• Full name.
• Delivery and billing address.
• Email address.
• Telephone number.
• Order-related information.
• Communications with our customer support team.

Information collected automatically

When you visit our website, we may automatically collect:

• IP address.
• Browser and device type.
• Operating system.
• Pages visited.
• Browsing duration.
• Information about your interaction with the site.
• Cookies and similar technologies.

We use your personal data to:

• Process and manage your orders.
• Prepare and dispatch your purchases.
• Process payments and prevent fraud.
• Provide customer support.
• Send updates about your orders.
• Improve our website and the user experience.
• Comply with our legal obligations.
• Send marketing communications where you have given your consent or where the law permits.

We process your personal data when:

• It is necessary for the performance of a purchase contract.
• There is a legal obligation.
• You have given your consent.
• We have a legitimate interest in improving our services and preventing fraud.

We may share your information only where necessary with:

• Courier and delivery companies to fulfil your order.
• Payment service providers.
• Technology platforms required to operate the store (such as Shopify).
• Analytics and marketing tool providers.
• Public authorities where there is a legal obligation.

We do not sell or rent your personal data to third parties.

Our store is hosted on Shopify, which provides the e-commerce platform used to process orders.

Shopify may store and process certain personal data in accordance with its own Privacy Policy and applicable legislation.

We use cookies and similar technologies to:

• Remember your preferences.
• Keep the shopping basket functioning.
• Analyse site traffic.
• Improve the browsing experience.
• Display personalised advertising where applicable.

You may configure your browser to block or delete cookies, although some site features may not function correctly as a result.

We will retain personal data only for as long as is necessary to:

• Manage orders.
• Comply with tax and legal obligations.
• Resolve potential claims.
• Maintain business records where required.

Once the relevant legal retention periods have expired, data will be deleted or anonymised.

We apply reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

However, no method of transmission over the Internet can guarantee absolute security.

Subject to applicable legislation, you may exercise the following rights:

• Access your personal data.
• Request the rectification of inaccurate data.
• Request the erasure of your data where applicable.
• Restrict processing.
• Object to processing in certain circumstances.
• Request data portability.
• Withdraw consent where processing is based upon it.

To exercise any of these rights, please write to us at: info@velmoiree.com

Our website is not directed at children. We do not knowingly collect personal information from minors.

If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it.

We may update this Privacy Policy at any time to reflect legal, technical or commercial changes.

The most recent version will always be available on this page and will indicate the date it was last updated.

If you have any questions about this Privacy Policy or about how we handle your personal data, please get in touch:

Email: info@velmoiree.com

Website: velmoiree.com